Our returns policy applies to all purchases made with Onecliq, regardless of if it is done via our website or a marketplace.

Please choose your purchases carefully and get in touch with our friendly team if you have any questions or problems. 

Change of Mind Purchases

As per our obligations under the Consumers Guarantee Act 1993 we are not required to allow returns (or refunds) on purchases which you have changed your mind on, or were not "what you thought or imagined they would be".

We will however allow you to return a product within 30 days of purchase in exchange for store credit, provided the product/s are in new, unopened and in re-sellable condition. 

You will be responsible for all shipping charges and the refund will be for the order cost only (not shipping) and less a 25% re-stocking fee. 

Once delivered and approved, all refunds will be processed within 7 days.

Faulty Products

In the event of faulty products we will meet all of our obligations under the Consumers Guarantee Act 1993 and either repair or replace faulty goods (depending on the nature of the fault). In the event something is unable to be repaired or replaced in a timely manner, a substitute product or refund may be offered.

Please view our warranty page for more information.